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CXO’s Customer Experience Forum

Government Partner

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#Evenex Conference

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Event Overview

Since the onset of the pandemic organizations around the world are harnessing emerging technologies to enhance Customer experiences. Adoption of Digital transformation, Automation & conversational AI offer organizations an opportunity to engage modern buyers and deliver on their expectations of a seamless customer experience and enhance employee efficiencies.

Conversational Artificial Intelligence can be considered, to be a game changer for Customer Experience, as it will help in transforming personalized data driven digital experiences to positive revenue generators such as tele sales , collections, and compliance drivers. While one of the most tangible impacts of conversational AI has been on customer support, the contact centre handling all digital conversations becomes the best point of contact to enable upsell, cross sell that drives business metrics.

The most important question is, How and when do you start implementing game changing technologies that convert routine interactions into revenue? Considering these questions, the CXO’s are enabled by data led AI and ML combined with RPA drive repositioning the future of contact centres.

We will be joined by Anil Kumar Senior Director, Uniphore Software Systems, and industry leaders as they share their valuable insights on

  • Steering Customer Experience by enhancing agent productivity (in call, after call, over time)
  • Delivering Exceptional Customer experience with AI-Driven Intelligent Virtual Assistants
  • Interpreting & achieving Business Objectives (ROI and bottom-line, contact center metrics, newly defined KPIs)
  • Understanding how to achieve the right balance/optimal level between digital and human interactions
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Speakers

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Attendees

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Problem Solving Topics Discussed

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Leading Entities

Benefits of Attending

  • Provide Insights and Trends on where the agents are struggling
  • Action Items to reduce agent work by automating key tasks like premium calculations, providing next best actions and workflow guidance
  • Achieve 60% Increase in supervisory support & 30% reduction in hold time

About
Uniphore

Uniphore is the global leader in Conversational Automation. The Company’s vision is to disrupt an outdated customer service model by bridging the gap between human and machine using voice, AI and automation to ensure that every voice, on every call, is truly heard. Uniphore gives you THE POWER TO improve customer experience and realize operational efficiencies. Learn more on https://www.uniphore.com

Virtual Boardroom Agenda

12:00 – 12:05 PM Welcome Note
12:05 – 12:25 PM Presentation
12:25 – 12:40 PM Live Demonstration
12:40 – 01:25 PM Interactive Panel Discussion and Q&A
01:25 – 01:30 PM Closing remarks

Profile of Attendees

  • Head of Operations
  • Head of Supply Chain
  • Head of Logistics
  • Head of Manufacturing
  • Head of Procurement
  • Supply Chain Director
  • Logistics Director
  • Manufacturing Director
  • Chief Executive Officers
  • Chief Information Officers
  • Chief Digital Officers
  • Head’s of IT
  • Chief Technology Officers

Meet our speakers

speakers

Keynote Speaker

Our Speakers

Mr. Anil Kumar
Mr. Ahmad Samir
Mr. Kowshik Bhattacharjee
Mr. Siddharth Biswakarma
Dr. Jassim Haji

Sponsors & Partners

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Virtual Boardroom Agenda

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