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Customer Experience Forum

Government Partner

Government Partner

#Evenex Conference

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Event Overview

There is certainly no shortage of calls coming into call centers causing a strain in delivering excellent customer service as delivering superior customer experience is a strategic priority and imperative today. With this influx, organizations are turning to new technologies to optimize their brands and enhance the customer experience. With our guest speaker ‘ Mr. Anil Kumar, Senior Director, Uniphore Software Systems’, explore how the BPO industry can evolve to meet customer demands.

Through this webinar, you will learn:

  • Ways the customer experience industry has evolved over the years
  • The biggest myth around the BPO industry
  • How AI and automation impact the BPO industry today and potentially in the future
  • Advice for contact center agents to excel in CX
  • Becoming a better customer service operations manager
  • Potential benefits for contact centers
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Speakers

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Attendees

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Problem Solving Topics Discussed

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Leading Entities

Benefits of Attending

  • Provide Insights and Trends on where the agents are struggling
  • Action Items to reduce agent work by automating key tasks like premium calculations, providing next best actions and workflow guidance
  • Achieve 60% Increase in supervisory support & 30% reduction in hold time

About
Uniphore

Uniphore is the global leader in Conversational Automation. The Company’s vision is to disrupt an outdated customer service model by bridging the gap between human and machine using voice, AI and automation to ensure that every voice, on every call, is truly heard. Uniphore gives you THE POWER TO improve customer experience and realize operational efficiencies. Learn more on https://www.uniphore.com

Profile of Attendees

  • Head of Operations
  • Head of Supply Chain
  • Head of Logistics
  • Head of Manufacturing
  • Head of Procurement
  • Supply Chain Director
  • Logistics Director
  • Manufacturing Director
  • Chief Executive Officers
  • Chief Information Officers
  • Chief Digital Officers
  • Head’s of IT
  • Chief Technology Officers

Meet our speakers

speakers

Keynote Speaker

Our Speakers

Mr. Anil Kumar
Mr. Jai Mulani
Mr. Sari Hweitat
Eng. Ibrahim Mokhtar
Mr. Ayman Fadl

Sponsors & Partners

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Lead Sponsor

Virtual Boardroom Agenda

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